Privacy Policy for City Centre Chiropody Plymouth
Introduction
This Privacy Policy outlines City Centre Chiropody Plymouth ("we", "our", "the Clinic") practices regarding information collected from users who access our website at
https://citycentrechiropodyplymouth.co.uk ("Site") or otherwise share personal information with us ("Users").
Grounds for Data Collection
Processing your personal information (any data that may allow your identification) is necessary for performing our contractual and clinical obligations, including podiatric care and appointment booking, protecting our legitimate interests, and complying with legal and healthcare regulatory obligations.
By using our Site or receiving treatment at our Clinic, you consent to the collection, storage, use, disclosure, and other handling of your Personal Information as described in this Privacy Policy.
We encourage patients and Users to read this policy carefully to make informed decisions.
What Information We Collect
We collect two types of data:
- Non-personal Information
- Browser type
- Operating system
- Language preferences
- Access time
- Usage activity on the Site (pages visited, clicks, etc.)
- Personal Information
- Contact and Identity Details: Name, date of birth, phone number, email, address
- Clinical and Health Information: Medical history, assessments, treatment records, appointment notes
- Device Information: IP address, geolocation data, browser identifiers (if accessing the website)
How Do We Receive Information About You?
- When you voluntarily provide it during consultations, by phone, in person, or through our website contact form
- When you access our Site or engage with us digitally
- From referring healthcare providers with your consent
Use of Information
Your Personal Information is used solely for purposes related to your treatment, appointment management, clinic communications, and regulatory compliance, including:
- Managing clinical appointments
- Maintaining patient records (in line with HCPC and NHS guidelines)
- Sending appointment reminders or updates
- Handling insurance or payment queries
- Improving our Site or services
We do not rent or sell your information. Data sharing occurs only with:
- Regulatory or health authorities if legally required
- Clinical software providers or IT support (under confidentiality)
- Legal authorities when required by law
User Rights
You may request to:
- Access, correct, or delete your personal and health records
- Restrict or object to processing under certain circumstances
- Receive a copy of your data in a portable format
- File a complaint with a healthcare data regulator
To exercise these rights, contact: info@citycentrechiropodyplymouth.co.uk
Data Retention
Clinical and patient data are retained for the legally mandated minimum of 8 years after your last treatment. Non-clinical data is retained only as long as necessary.
Cookies
Our website may use cookies to enhance usability and functionality:
- Session cookies: Temporary, deleted when you close your browser
- Persistent cookies: Stored for future visits
- Analytics cookies: From services like Google Analytics to understand site interaction
Cookies do not store personal health data. You can disable cookies via your browser settings.
Third-Party Collection of Information
This Privacy Policy applies only to data collected through our Site or services. When following links to third-party websites or services, their privacy policies apply. We recommend reviewing those policies separately.
Data Security
We implement appropriate technical and organizational measures, including encrypted storage, access restrictions, and secure systems for clinical records. However, no system guarantees complete security.
Data Transfers Outside the EEA
We do not routinely transfer patient data outside the UK or EEA. If required, transfers are protected by legal mechanisms ensuring adequate data protection.
Advertisements
Our website does not serve personalized ads. Sometimes, you may see general health-related promotions from our Clinic. No health data is shared with advertisers.
Marketing
We may contact you with service updates or news. You can opt out at any time by clicking 'unsubscribe' or contacting us directly.
Corporate Transactions
In case of sale or transfer of the Clinic, patient data will be securely transferred under the same legal and ethical obligations.
Minors
Services provided to children are with parental or guardian consent. Information on minors is collected solely for clinical purposes, following UK safeguarding and healthcare regulations.
Updates to This Privacy Policy
We may update this policy periodically. Significant changes will be marked with a new 'Last Modified' date. Continued use of our services indicates acceptance of updated terms.
Contact
For questions regarding this Privacy Policy or data handling, contact us at: info@citycentrechiropody
